Terms of use and terms of sale

Part A. Using this website

A1. Contact details

Christina Macnamara Ltd, registered in England and Wales under number 11164717, registered office Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN.

Email: info@christinamacnamara.com

I reply to email within five working days. If you would prefer to speak to me, please say so in your email and I will arrange a call.

A2. Content and intellectual property

The writing, images, design and structure of this site are my intellectual property, or are used with permission.

You may read this site, print pages for your own use, and link to it. You may not republish it, sell it, present it as your own work, or use it to train an AI model.

You may quote a short extract provided you credit me and link to the original page.

A3. Acceptable use

You may not attempt to interfere with the operation of this site, access areas that are not publicly available, extract content at a scale that affects its availability to others, or use it to transmit unlawful material.

A4. Accuracy and availability

I take reasonable care to keep this site accurate, but I do not warrant that it will be available at all times or that its contents are current. Prices and details may change.

Nothing on this site is coaching, medical, legal or financial advice, and it should not be relied on as any of those.

A5. External links

Where I link to another website, I am not responsible for its content or for the way it handles your information.

A6. Accessibility

If any part of this site is difficult for you to use, please contact me. I can provide the content in an alternative format.

Part B. Buying courses and downloads

This part applies to the purchase of online courses and digital downloads, and to any free resource you download from me, such as a guide or workbook.

B1. The product

Each product page says what is included, what format it is in, and how long you will have access. That description forms part of our contract.

B2. Price and payment

The price shown is the total you pay, including any tax due.

You pay at checkout through my payments provider. I do not see or hold your card details.

Our contract is formed when I send you an order confirmation by email.

B3. Access and technical requirements

You pay at checkout. I then send an order confirmation by email, which contains your access link. Access does not begin before that confirmation is sent.

To use what you buy, you will need a device with an up-to-date browser and an internet connection. Videos are streamed and cannot be downloaded, workbooks are supplied as PDFs, and audio is supplied as MP3 files. Nothing I sell uses copy protection, region locking or other technical restrictions, and nothing requires software beyond a browser and a PDF reader. If a product needs anything else, its page says so.

B4. Cancellation and refunds

You have 14 days from the day after your order is confirmed to cancel and receive a full refund. You do not need to give a reason.

You may choose to have access begin immediately. At checkout there is a box, unticked by default, which confirms two things: that you want access to start immediately, and that you understand you will lose your right to cancel once it does. Your order confirmation email repeats both.

• If you do not tick it, you keep the full 14 days. Access starts once that period ends, or sooner if you ask for it.
• If you tick it, you lose the right to cancel from the moment your access link is sent.

To cancel, please email me. You may use the model cancellation form set out below, but you are not required to.

Model cancellation form
To: Christina Macnamara Ltd, Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN, info@christinamacnamara.com
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on / received on:
Name:
Address:
Date:

I will refund you within 14 days of receiving your cancellation, using the same payment method you used.

B5. Licence to use the materials

I retain all intellectual property rights in the materials I supply, including course videos, workbooks, slides, exercises, templates and audio. This applies equally to free resources and to anything you have paid for.

When you buy or download something, you receive a personal, non-transferable licence to use it yourself for as long as you have access, and you may print a copy for your own use.

You may not share it, resell it, republish it, upload it elsewhere, use it to train an AI model, or deliver it as your own material to your own clients.

Anything you write, make or work out while using these materials belongs to you.

B6. Faulty or misdescribed products

If what you buy is not as described, is not of satisfactory quality, or is not fit for purpose, please contact me at info@christinamacnamara.com and I will reply within five working days.

In addition to your statutory rights, if I cannot put the problem right within a reasonable time I will refund you. This does not affect your statutory rights.

Summary of your legal rights
Nothing in these terms affects your legal rights.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14 day right to change your mind and get a full refund on digital content. You do not have that right once a download has started, if you have been told this and have agreed to it.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If it is faulty you are entitled to a repair or replacement. If the fault cannot be fixed, or is not fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and I have not used reasonable care and skill, you may be entitled to a repair or compensation.
For detailed information, visit citizensadvice.org.uk or call 0808 223 1133.

B7. Outcomes

I do not guarantee any particular result, and I make no medical, therapeutic or income claims. The materials are educational and I do not warrant that they will be suitable for any particular purpose.

Nothing I sell is a substitute for therapy, medical care, or professional advice of any kind.

B8. Liability

My liability to you is limited to the amount you paid for the product concerned. I am not liable for losses that were not reasonably foreseeable when you bought, or for losses connected with your business, trade or profession.

These terms apply to consumers. If you are buying in the course of a business, please contact me before ordering, as different terms apply.

Nothing in these terms limits or excludes liability which cannot be limited or excluded by law. That includes liability for death or personal injury caused by my negligence, liability for fraud, your rights under the Consumer Rights Act 2015, and compensation under section 46 of that Act if digital content I supply damages your device or other content, which may exceed the amount you paid.

B9. Complaints

Please raise a complaint with me first, so that I have the opportunity to put it right. I will respond within five working days.

If your concern is about my professional conduct as a coach, you can raise it with the International Coaching Federation through its ethical conduct review process.

You can also get free, independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

Part C. General terms

C1. Coaching

Part B does not apply to coaching. However you arrange coaching with me, including if you pay for it through this website, it is governed by a separate written coaching agreement, which you sign before we begin and which is available on request beforehand.

If the coaching agreement and these terms conflict, the coaching agreement prevails.

C2. Data protection

How I handle information collected through this website, and when you buy a course or download, is set out in the privacy policy.

Coaching clients receive a separate client privacy notice.

C3. Changes

I may update these terms. The version that applies to you is the one in force when you bought.

C4. Governing law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If any part of these terms is found to be unenforceable, the remaining provisions continue to apply.